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Delivering across India from Vandiperiyar, Kerala. Pay by UPI, card or cash on delivery.

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Cancellation & Refund Policy

At Elam Exotic Spices we strive to deliver the highest quality products. If something isn't right, we're here to help.

Last updated: [date of publication]

Cancelling an order

You can cancel your order at any time before it is dispatched by writing to hello@elamexoticspices.com or calling +91 7907750209 with your order number. Once an order has been dispatched it can no longer be cancelled.

If you paid online, a cancelled order is refunded in full to your original payment method.

Damaged, wrong or missing items

If you receive a damaged or incorrect product, or an item is missing from your order, we will replace it. To be eligible:

  • Tell us within 48 hours of delivery.
  • Send photos of the product and packaging as received, along with your order number.
  • Keep the product in its original packaging until we have resolved your request.

Refunds

We issue a refund to your original payment method when:

  • your order is cancelled before dispatch, or
  • a replacement for a damaged, wrong or missing item is not possible.

Refunds are processed within [number] working days of approval; your bank or UPI app may take a few more days to show the credit. For Cash on Delivery orders we refund by bank transfer or UPI to an account you share with us.

Returns

Because our products are food, we cannot accept returns of opened products. Unopened products are covered only under the damaged, wrong or missing item conditions above.

How to request a replacement or refund

Email hello@elamexoticspices.com with your order number, a short description of the problem and photos. We will reply with next steps.