Privacy Policy

At Elam Exotic Spices, accessible at dev.elamexoticspices.com, your privacy matters to us. This policy explains what personal information we collect and how we use it.

Last updated: [date of publication]

Draft for review: this policy has been updated from the previous website version and should be reviewed by a legal adviser before launch.

1. Information we collect

Personal details — name, email address, phone number, delivery and billing address.
Order details — what you bought, order history and payment status. Card, UPI and bank details are handled by our payment partner Razorpay; we do not store them.
Technical data — IP address, browser type and device information, collected when you use the website.
Messages — anything you send us through the contact form or by email.

2. How we use your information

To process, deliver and support your orders.
To contact you about your orders, our products and services.
To send offers and updates, only if you opted in — you can unsubscribe at any time.
To improve our website, services and customer experience.
For record keeping, accounting and tax (GST) purposes, and to meet legal requirements.

3. Sharing your information

We do not sell, trade or rent your personal information. We share only what is needed to fulfil your order with service providers such as our payment processor (Razorpay), courier partners, email delivery and website hosting providers.

4. Cookies and analytics

We use essential cookies to keep your shopping cart and, if you log in, your session. If enabled, we use analytics (Google Analytics) and advertising measurement (Meta Pixel) cookies to understand how the site is used. You can block or delete cookies in your browser settings; the shop will still work, but your cart may not be remembered.

5. How long we keep it

We keep order and invoice records for as long as tax law requires. Other information is kept only as long as it is needed for the purposes above. [Retention periods to confirm]

6. Security

We use reasonable security measures to protect your personal information, including encrypted connections (HTTPS). However, no system is entirely foolproof and we cannot guarantee absolute security.

7. Your rights

You can ask us to access, correct or delete your personal information, or withdraw consent for marketing, by writing to us at the address below.

8. Grievance officer

If you have a concern about how we handle your personal information, please contact our grievance officer:
Soumya Thomas
Email: hello@elamexoticspices.com
Phone: +91 7907750209

9. Your consent

By using our website, you consent to this Privacy Policy.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.